1. General information

ABC Expressions is a Colombian small business dedicated to the production and sale of personalized products, gifts, decorative items and creative solutions.

This policy establishes the general conditions for the dispatch, transport and delivery of products purchased through our official service channels.

These provisions complement the ABC Expressions Terms and Conditions and apply without prejudice to the rights granted to consumers by Colombian law.

2. Delivery methods

ABC Expressions delivers its products through the following methods:

National shipping: through courier and transport companies, subject to each operator's coverage.
Local courier delivery: previously scheduled deliveries, subject to the availability and coverage of the delivery service.

The delivery method will be agreed with the customer during the quote or order confirmation process.

ABC Expressions operates from a private workshop and does not have an in-person service point for product pickup.

For reasons of operational organization, privacy and security, no deliveries are made at the workshop, fairs, events or meeting points.

3. Coverage

ABC Expressions ships to different cities and municipalities in Colombia, according to the coverage of the available transport companies.

Local courier deliveries are offered only in areas where the delivery service is available.

Whether a courier delivery is possible will be verified according to the destination address and the conditions of the corresponding operator.

When an address is outside coverage, ABC Expressions will inform the customer of the available alternatives before confirming dispatch.

International shipping is not part of the regular service and, if offered, will be subject to particular conditions agreed in advance.

4. Shipping costs and payment method

Transport costs depend on the destination city, address, weight, package dimensions and the logistics operator's rates.

Shipments are usually handled on a freight-paid-on-delivery basis, so the customer pays the transport cost directly to the logistics operator upon receiving the package, according to the conditions of the contracted service.

The transport cost is independent of the price of the products, unless expressly agreed otherwise.

Before dispatch, ABC Expressions will inform the customer of the shipping method, the known or estimated cost and the applicable payment conditions.

When the operator does not offer freight paid on delivery, any alternative must be communicated and agreed with the customer in advance.

Payment on delivery corresponds to the transport cost, not to the value of the purchased products.

5. Production and dispatch times

ABC Expressions production times vary and depend on the particular characteristics of each order.

To establish them, factors such as the complexity of the design, the quantities requested, the materials required and the production and finishing processes will be taken into account.

The production lead time will be communicated and agreed individually during the quote or order confirmation.

Two periods are distinguished:

Production time: the period needed to design, produce, personalize and prepare the order.
Transport time: the period needed to move the package from dispatch to the destination address.

Transport times depend on the logistics operator, coverage and the conditions of the contracted service.

When a circumstance arises that may affect the agreed delivery time, ABC Expressions will inform the customer promptly and handle the situation in accordance with the applicable legal and contractual obligations.

6. Confirmation of delivery details

To handle shipments correctly, the customer must provide sufficient and truthful information, including:

Name of the recipient.
Contact phone number.
Full address.
City and department.
Neighborhood, apartment, tower or other necessary directions, where applicable.
Email address.

ABC Expressions may request confirmation of the details before dispatch.

The information will be processed in accordance with our Personal Data Processing Policy.

7. Preparation and packaging

ABC Expressions will prepare the products for transport using packaging materials appropriate to their size, weight, fragility and characteristics.

Delicate products, three-dimensional figures and items susceptible to damage will receive protection suited to their transport needs.

Packaging may vary according to the type of product and the logistics conditions of the shipment.

8. Dispatch and tracking

Once the order has been dispatched, ABC Expressions will provide the customer with the available tracking information, when the transport operator offers this service.

The information may include the name of the carrier, the tracking number or confirmation of the scheduled courier delivery.

The customer can check the status of their shipment through the channels provided by the logistics operator or contact ABC Expressions for guidance.

9. Receiving the order

Upon receiving the product, the customer is advised to check the external condition of the packaging and verify that the contents match their order.

If damage, missing items or inconsistencies are observed, the customer may contact ABC Expressions through its official channels, providing photographs and a description of what happened when possible.

It is recommended to temporarily keep the packaging and protective materials to facilitate the review of any incident.

The absence of photographs, unboxing videos or immediate reports does not by itself imply the loss of the consumer's legal rights.

10. Incidents during transport

In the event of loss, damage, incorrect delivery or delay during transport, the customer may report the situation to ABC Expressions for review.

ABC Expressions will carry out the corresponding procedures with the logistics operator and fulfill the obligations that correspond to it as the seller.

Hiring a transport company does not exclude the legal responsibilities of ABC Expressions toward the consumer.

Where applicable, the remedies provided by applicable law and validly agreed contractual conditions will be offered.

11. Failed deliveries and incorrect addresses

When a delivery cannot be completed due to incorrect or incomplete information provided by the customer, absence of the recipient or other verifiable circumstances, ABC Expressions will review the situation with the transport operator.

If a new dispatch is necessary, the customer will be informed in advance of the conditions and the possible additional costs that legally correspond to them.

No additional costs will be charged automatically when the failed delivery is attributable to ABC Expressions or to the logistics operator under its responsibility.

12. Undelivered orders

When an order cannot be delivered, ABC Expressions will contact the customer using the contact details provided to report the situation and find a solution.

Alternatives may include correcting information, rescheduling, a new dispatch or the measures that apply under the law.

The inability to complete a delivery does not automatically imply the loss of the money paid or of the consumer's rights.

13. Delivery of personalized orders

Made-to-order products require production processes that may include design, review, manufacturing and finishing.

Delivery dates will be set taking into account the characteristics of the project and will be communicated to the customer before the purchase is confirmed.

When the customer requests changes after approving a design or during production, ABC Expressions will advise whether they affect the initially agreed lead time.

Any change to the contractual lead time must be handled in accordance with valid agreements and the consumer's rights.

14. Warranties and claims

Delivered products are subject to Colombian provisions on legal warranty and consumer protection.

If a product has manufacturing defects, damage attributable to the delivery process or fails to meet the contracted conditions, the customer may file a claim.

Requests will be handled in accordance with the ABC Expressions Terms and Conditions and current law.

The personalized nature of the product does not remove legal warranty rights.

15. Service channels

For inquiries about dispatches, deliveries, tracking or transport incidents, customers may get in touch through:

Email: abcexpressionsco@gmail.com
Phone: 3192931740
City: Cali, Valle del Cauca, Colombia

Service will be provided through the official channels made available by ABC Expressions.

16. Applicable law

This policy is interpreted in accordance with the laws of the Republic of Colombia, in particular the applicable rules on consumer protection, contracts and electronic commerce where relevant.

None of its provisions may limit the non-waivable rights of consumers.

17. Validity and changes

ABC Expressions may update this policy when there are changes in its delivery methods, coverage, logistics operation or applicable legal provisions.

Changes will not retroactively affect the conditions validly agreed for previous orders, except in the cases permitted by law.

Effective date: October 11, 2026.